If you’ve decided to cancel your order before the delivery, we will refund 100% of its cost.
If you want to cancel the order after the delivery, the money will be refunded with retention of the service fee and the cost of the delivery. The offer does not apply to food baskets, flower arrangements, balloons and confectionery.
If you or the recipient are not satisfied with the bouquet, we will replace it with a new one.
The offer is valid for applying within 24 hours of delivery.
If you took proper care of the bouquet, but the flowers lost their freshness in less than a day after the delivery, we consider such bouquet as not quality enough.
Replacement is possible if you submit the application and photos of the bouquet within 24 hours after a delivery.
How to care for a flower bouquet?
- Cut the flowers with a sharp knife at an angle of 45° (2-3 cm);
- Remove all leaves from the stem that will be underwater;
- Add a few drops of Domestos/Harpic (or similar) to the vase to disinfect the water;
- Change the water, wash the vase and cut the cut stem daily;
- Keep the flowers away from batteries, drafts, and direct sunlight;
The recipient is located at a different address than the address specified in the order or refused to accept the order, we can re-deliver the flowers to a different address, city or country of your choice.
The offer applies only to bouquets arranged from one kind of flowers. If the recipient is located at a different address, we will refund the money with retention of the courier service or arrange a second delivery. The cost of the bouquet and the delivery cost can be changed. For mixed bouquets delivery is possible in the same city within 24 hours from the date of unsuccessful delivery, the bouquet and delivery are paid again, since the flowers have a limited shelf life.